Frequently Asked Questions
Why am I receiving a bill when I already paid my co-pay?
At the time of service, your ER co-pay was collected. We then filed with your insurance for your emergency room benefits. The balance due represents your deductible, coinsurance or other non-covered services.
What is a deductible?
A deductible is the amount you must pay out-of-pocket for expenses before your insurance company will begin to cover your medical bills. Typically, the deductible starts over at the beginning of the calendar year and each family member must meet their own deductible.
If you have specific questions about your bill, please call our patient accounts team at the appropriate phone number below, weekdays between 8am and 5pm.
Dallas/Ft. Worth (855) 694-6452
Houston/Austin/San Antonio (844) 564-2177